# ghd warranty and repairs explained Source: https://plateandcurl.co.uk/blog/ghd-warranty-explained Published: 2026-10-11 Publisher: Plate and Curl **In short:** ghd states that its current stylers come with a two-year manufacturer's guarantee when bought from ghd or an authorised stockist. ghd also runs a repair service, including for stylers outside the guarantee. Accidental damage, misuse and fakes are generally not covered. Terms change, so always check the current details on ghd's own website. A ghd is a significant purchase, so it helps to know what happens if it goes wrong. ghd offers a manufacturer's guarantee on its stylers and a repair service for faults. Separately, UK consumer law gives you rights against the retailer you bought from. This guide explains how the ghd guarantee generally works, how to register, how the repair service works, and the things that are usually excluded. It is a plain-English summary only: ghd's published terms are the final word, and we link to them below. ## How long are ghd straighteners guaranteed for? ghd lists a two-year manufacturer's guarantee on its current stylers, including the Max, the Curve tongs and wands, and the cordless Unplugged. The guarantee covers faults in materials and manufacturing under normal use. Older ghd stylers and special editions may have had different terms when sold. If you are unsure about yours, check your paperwork or contact ghd with the serial number. ## Registering your styler ghd invites buyers to register their product on its website. Registration links the serial number to you and makes a later claim simpler. Keep your proof of purchase whether you register or not, as you are likely to need it. 1. Find the serial number on the styler, usually near the hinge or on the barrel. 2. Keep the receipt or order confirmation from an authorised seller. 3. Register on ghd's UK website. 4. Store the box and paperwork somewhere safe. ## Can ghd straighteners be repaired? Yes. ghd runs a repair service for its stylers. Within the guarantee, a fault covered by the terms should be repaired or replaced at no cost to you. Outside the guarantee, ghd has offered paid repairs; check its website for current availability and cost. Use ghd's own service rather than a third-party repairer, especially within the guarantee, as unauthorised repairs are likely to affect cover. Before you send a styler off, do the simple checks in [ghd straighteners not working](https://plateandcurl.co.uk/blog/ghd-straighteners-not-working), as a blown plug fuse or sleep mode is sometimes the real cause. Note: Never open a straightener or repair its cable yourself. A damaged cable or plug is an electric shock and fire risk. Stop using it and contact ghd. ## What is usually not covered Exact exclusions are set out in ghd's terms, but manufacturer guarantees commonly exclude the following. That last point is important. ghd's guarantee is tied to genuine products from authorised stockists. A fake ghd has no guarantee at all. See [how to spot fake ghd and Dyson stylers](https://plateandcurl.co.uk/blog/spotting-fake-ghd-and-dyson-stylers). - Accidental damage, such as dropping the styler or cracking a plate - Damage from misuse, or from not following the instructions - Normal wear and tear - Repairs or modifications by anyone other than ghd - Counterfeit stylers, and often stylers bought from unauthorised sellers ## Your rights against the retailer The guarantee is extra to your statutory rights. Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. If a styler develops a fault, you can also go to the retailer you bought it from. The gov.uk consumer rights page explains the basics. | Situation | Usual first contact | | --- | --- | | Faulty soon after purchase | The retailer | | Fault within the two-year guarantee | ghd, or the retailer | | Fault after the guarantee | ghd's repair service | | Bought from an unknown seller | Check it is genuine first | Who to contact ## Getting the most from your ghd Store the cable loosely rather than wrapping it around the body, use the plate guard or a heat mat, and keep the plates clean. These habits protect the parts most likely to wear. If you are replacing an old styler, our [ghd straighteners compared](https://plateandcurl.co.uk/best/ghd-straighteners-compared) guide covers the current line-up, and [are ghd straighteners worth it](https://plateandcurl.co.uk/blog/are-ghd-straighteners-worth-it) weighs up the value. [Compare current ghd models](https://plateandcurl.co.uk/best/ghd-straighteners-compared) ## Making a claim: what to have ready A claim goes more smoothly with the right details to hand. ghd will usually ask about the fault and when it started, so it helps to note exactly what happens: no power, no heat, one plate cold, or a flashing light and beeping pattern. Clean the styler and pack it securely before sending it, using the instructions ghd gives you. Do not include accessories unless ghd asks for them. - Your model name, such as Gold, Platinum+, Chronos or Max - The serial number from the styler - Proof of purchase showing the date and an authorised seller - A short description of the fault and any light or beep pattern - Your contact and return address details ## Frequently asked questions **How long is the ghd warranty in the UK?** ghd lists a two-year manufacturer's guarantee on its current stylers. Check ghd's website for the terms that apply to yours. **Do I need a receipt for a ghd guarantee claim?** Keep your proof of purchase. It is likely to be needed, along with the serial number. **Is a ghd bought on a marketplace covered?** Only if it is genuine and bought from an authorised seller. Check before you buy. **Can I get my ghd fixed after the warranty runs out?** ghd has offered paid repairs outside the guarantee. Check its website for current options. ## Buying guides on this topic - https://plateandcurl.co.uk/best/ghd-straighteners-compared - https://plateandcurl.co.uk/best/best-hair-straighteners ## Sources - [ghd support](https://www.ghdhair.com/uk) - [gov.uk consumer rights](https://www.gov.uk/consumer-protection-rights)